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Refund Policy

At Wag Wonders, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, our refund policy is designed to make the process as simple and fair as possible.
Eligibility for Refunds

  1. Returns: Refunds are applicable only for products returned in their original condition, unopened, and unused, within 7 days of the purchase date.

  2. Damaged/Defective Items: If you receive a damaged or defective item, please notify us within 3 days of receipt. We may request proof, such as photographs, to assess the situation.

  3. Service Cancellations: Refunds for services are subject to cancellation terms outlined in the service agreement.

How to Request a Refund

  1. Contact Us: Reach out to our customer service team reach@wagwonders.in with your order number and reason for the refund request.

  2. Provide Proof: If applicable, provide any necessary documentation, such as a receipt or photos of the item.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 10 business days and applied to your original method of payment.

Shipping Costs

  • Shipping costs for returns are the responsibility of the customer unless the product was damaged, defective, or incorrect.

  • Original shipping fees are non-refundable.

Contact Information
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at:

  • Email: reach@wagwonders.com

We value your business and are committed to providing a positive shopping experience.

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